FAQS

1. What is the delivery time?

Order delivery can take between 3 - 4 working days. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to the availability of stocks and payment authorizations. In certain cases, we might request some form of payment verification or source to process the order.

2. What are the delivery charges?

Garoor provides free shipping nationwide for orders worth Rs. 3,000 and above. A shipping cost of Rs. 199 will be charged for any order value under Rs.3,000.

3. What payment options do I have?

. Cash on Delivery 

. Debit / Credit Cards (VISA, MASTER)  Available Soon.

4 How do I redeem a Gift card or discount code?

To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.

5. Is an account necessary for placing an order?

Although you can place an order as a guest, creating a Garoor account will enhance your shopping experience by keeping you up to date with exclusive offers and updates, storing your billing/shipping information, and ensuring faster checkouts.

6. How do I make an account?

To create your very own Garoor Online Account, follow these simple instructions:

 

* For desktop users: Click on the Account icon on the top right-hand corner of the home page. Next, click on “Create Your Account”. Enter your details and register.

* For mobile users: Go to the menu and click on Log In / Register. Enter your details and register.

7. What if I forget my password?

In the event of a forgotten password, simply:

  •  Click on ‘Forgot Your Password’ on the sign-in page. Enter your Email Address to receive a password reset link. Login using your new password.

8. How can I update/edit my shipping or billing address details?

Log in to your account and click on “Addresses” on the account page. To edit your existing address, click on “Edit”. To update a new address, click on “Add a New Address”.

9. Where can I view my order history?

Log in to your account and open the dashboard on your account page to view your order history.

10. Is my personal information kept secured?

Yes, you can place an order with us without any hesitation all your personal informations are secured with us. We at Garoor never compromise on the security of the personal details of customers.